Armia Systems, Inc offers technical support for web hosting
companies through our division SupportPRO.com . At SupportPRO, we
offer outsourced support on a 24/7 basis at very competitive
rates. We specialize in web hosting support, and Sales
Support for customers World wide.
You can outsource your technical support to Armia Systems, Inc
to reduce your cost of having in house technical support staff.
With Armia Systems you can do this without compromising on the
quality of support around the clock. You can focus your effort and
time better marketing your services.
If you are a web hosting company and you opt for Customer
Technical Support from Armia Systems, Inc, here is how it works.
- You sign up with SupportPRO.com, choosing a plan for
Customer Support.
- Based on your plan, we get your server details, control
panel details, mail account details and the ticket system
URL. We also get a new login for us so that you can monitor
our performance on the ticket system.
- We login to your ticket system and start responding to
your queries.
- When setting changes are needed we will login to your
server control Panel and fix the issue.
We support Control panels like Plesk, Ensim, WHM/Cpanel,
Hsphere, and Hosting Controller and any ticket system of your
choice.
We provide support on all of the following issues
- Hosting domains
- Enabling web users
- Mail settings
- Account creation
- Adding a new domain/ sub domain.
- Control panel/FTP password reset.
- Mail related issues (Pop3, smtp, webmail).
- Web statistics support.
- FrontPage/database troubleshooting.
- Protected directories (SSL. Non-SSL)
- Web user accounts creation.
- Check disk quota, Traffic limit and many more.
- Protecting web sites (.htaccess)
and other similar issues...
For more information on the plans and hosting support
services please visit SupportPRO.com
