The client is a US-based entrepreneur who owns a restaurant. The application was developed to get candid feedback from customers about the service and experience at local restaurants and other retail stores.
The client needed a system which enables the business owners and managers to gather feedback from retail customers.
The Armia team assisted the client with an extensive survey app for end users to input their feedback about their experience at the location in return for loyalty points and redeemable rewards. Business owners gain aggregate insights about their service from anonymous customers. It brings attention to both good and bad areas so that retail business owners can focus on service, staff training, etc.
We delivered a user-friendly app to our client, making it possible for them to serve their clients effectively. This was offered as SaaS to retail clients.