SupportPRO offers transparent, outsourced technical support for web hosting companies. Services offered include a dedicated and semi-dedicated staff, help desk support, server administration, programming services, server migration and server monitoring and restoration.
SupportPRO's services are designed to meet the needs of small to large web hosting companies and datacenters by offering full and part-time outsourced hosting support plans so that they may retain clients while improving the bottom line by taking advantage of SupportPRO’s competitive rates and technical expertise in web hosting industry.
The developers at Armia Systems created a distributed help desk, customer area, ticket and SLA reporting tools for SupportPRO for outsourced hosting support. This enables a large number of SupportPRO techs to work a number of client servers and help desks while offering complete transparency, confidentiality and accountability. In addition we developed an online help desk software with a built-in knowledgebase, remote desktop sharing, and live chat for our hosting support clients. Later, this is turned into iScripts SupportDesk - a hosting management and billing software called iScripts AutoHoster is also developed for the web hosting industry.