Portfolio

SupportPRO - Server Management Company

overview

 SupportPRO is a division of Armia Systems and offers server managment and DevOps services to enterprise clients and service providers. SupportPRO team works 24/7 to offer server monitoring services to clients. 

description

SupportPRO offers transparent, outsourced technical support for web hosting companies. Services offered include a dedicated and semi-dedicated staff, help desk support, server administration, programming services, server migration and server monitoring and restoration. SupportPRO's services are designed to meet the needs of small to large web hosting companies and data centers by offering full-time and part-time outsourced hosting support plans. This helps to retain clients while improving the bottom line by taking advantage of SupportPRO’s competitive rates and technical expertise in web hosting industry.

The developers at Armia Systems created a distributed help desk, customer area, ticket and SLA reporting tools for SupportPRO for outsourced hosting support. This enables a large number of SupportPRO techs to work on a number of client servers and help desks while offering complete transparency, confidentiality, and accountability. In addition, we developed an online help desk software with a built-in knowledge base, remote desktop sharing, and live chat for our hosting support clients. Later, this was turned into iScripts SupportDesk, a hosting management and billing software called iScripts AutoHoster was also developed for the web hosting industry.

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Website Features

Content Management System, Server Monitoring Tools, CRM, Recurring Billing, Cloud Services

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