Royal Enfield, a globally renowned motorcycle manufacturer, partnered with us to build a comprehensive Audit and Corrective and Preventive Action (CAPA) Management System. With a large network of dealerships and service centers, Royal Enfield needed a centralized solution to standardize audit processes, ensure compliance, and drive operational excellence across its vast ecosystem.
Automotive – Operations & Compliance Technology
The CAPA Management System includes a mobile application for Area Service Managers (ASMs) and a web-based admin console for Super Admins, Zonal Managers, Regional Managers, and Operations Managers. The system allows for efficient audit scheduling, on-site audit execution, CAPA creation, escalation tracking, and comprehensive performance analytics. The mobile app empowers ASMs to conduct audits seamlessly, while the web platform provides management with real-time visibility into audit activities and compliance trends.
Our team focused on building a role-based and scalable system tailored to Royal Enfield's organizational structure. The mobile application was designed for simplicity and speed, enabling ASMs to document audit findings and initiate CAPAs instantly. The web console equips higher-level managers with dashboards to track audit outcomes, monitor CAPA closures, and generate insightful reports. Automation and workflow logic were built to ensure timely escalations and resolution tracking across all levels.
The new system transformed Royal Enfield’s audit and compliance operations by introducing digital workflows, reducing manual errors, and enhancing accountability. Audit cycles became faster and more transparent, with CAPAs tracked from initiation to closure. The platform enabled Royal Enfield’s leadership to proactively monitor dealership performance and identify patterns of non-compliance. As a result, the company has seen improved adherence to standard operating procedures, better operational consistency across regions, and a stronger culture of continuous improvement.
